Last updated: January 11, 2026

1. Definitions

For the purposes of these Terms of Service:

"Agreement" means these Terms of Service together with the Privacy Policy and any applicable Order Form or subscription agreement.
"Customer" or "You" means the individual or entity that registers for and uses the Service.
"Customer Data" means all data, content, and information submitted to the Service by or on behalf of Customer.
"End User" means any individual who accesses the Service through Customer's account (e.g., Customer's fitness clients).
"Service" means TrainerStudio's cloud-based fitness management platform, including web applications, mobile applications, APIs, and related services.
"Subscription Term" means the period during which Customer has active access to the Service.
"TrainerStudio", "We", "Us", or "Our" means the company operating the TrainerStudio platform, registered in Spain.

2. Acceptance of Terms

By accessing or using the Service, creating an account, or clicking to accept these Terms when prompted, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this Agreement. If you do not have such authority, or if you do not agree with this Agreement, you may not use the Service.

Contact: info@trainerstudio.io

3. Account Registration and Security

To access the Service, you must register for an account. You agree to:

Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Maintain the confidentiality of your account credentials
Accept responsibility for all activities that occur under your account
Immediately notify TrainerStudio of any unauthorized use or security breach at security@trainerstudio.io
Use multi-factor authentication when available

You are solely responsible for all activities conducted through your account and for maintaining the security of your credentials. TrainerStudio will not be liable for any loss or damage arising from unauthorized access to your account.

4. Subscription Plans and Restrictions

TrainerStudio offers various subscription tiers with different features and limitations. Plan details are available at trainerstudio.com/pricing.

Account Restrictions:

Single Account Policy: Each individual or entity may maintain only one active account. Creating multiple accounts to circumvent plan limitations or to exploit free features constitutes a material breach of this Agreement.
Prohibition on Account Sharing: Account credentials may not be shared with third parties except as explicitly permitted by your subscription tier (e.g., team plans).
Anti-Circumvention: Any attempt to bypass subscription limitations through technical means, multiple accounts, or other methods is strictly prohibited.
Fair Use: All plans are subject to fair use limits. Excessive usage that materially exceeds normal patterns may result in service throttling or require an upgrade.

Violation of these restrictions constitutes grounds for immediate termination without refund, and TrainerStudio reserves all legal remedies.

5. Fees, Billing, and Payment

5.1 Subscription Fees

Fees are billed in advance on a recurring basis (monthly or annually) as selected during subscription.
All fees are quoted exclusive of applicable taxes (VAT/IVA), which will be added where required.
You authorize TrainerStudio to charge your designated payment method for all applicable fees.

5.2 Payment Terms

Payment is due immediately upon invoice or at the start of each billing period.
Failure to pay within fifteen (15) days of the due date may result in suspension of access to the Service.
Interest on overdue amounts accrues at 1.5% per month or the maximum rate permitted by law, whichever is lower.

5.3 Price Changes

TrainerStudio may modify subscription prices with at least thirty (30) days' written notice.
Price changes take effect at the start of the next billing cycle following the notice period.
Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.4 Refunds

Except as required by applicable consumer protection law or explicitly stated in this Agreement, all fees are non-refundable. Annual subscription customers who cancel mid-term are not entitled to pro-rata refunds unless otherwise required by law.

5.5 Free Plans and Trials

Free plans and trial periods may be modified, suspended, or discontinued at TrainerStudio's discretion with reasonable notice. Trial periods automatically convert to paid subscriptions unless cancelled before expiration.

6. Service Level Agreement (SLA)

6.1 Availability Commitment

TrainerStudio commits to maintaining 99.5% monthly uptime for the Service, measured as the percentage of minutes the Service is available in a calendar month, excluding:

Scheduled maintenance windows (announced at least 48 hours in advance)
Emergency maintenance required for security or stability
Downtime caused by factors outside TrainerStudio's reasonable control (see Force Majeure)
Issues arising from Customer's equipment, software, or network

6.2 Service Credits

If monthly uptime falls below 99.5%, paid customers may request service credits:

99.0% - 99.5%: 10% credit of monthly fees
95.0% - 99.0%: 25% credit of monthly fees
Below 95.0%: 50% credit of monthly fees

Credits must be requested within thirty (30) days of the affected month and are applied to future invoices. Credits are the sole remedy for availability issues.

7. Acceptable Use Policy

You agree to use the Service in compliance with all applicable laws and regulations. Prohibited uses include:

Violating any applicable laws, regulations, or third-party rights
Transmitting harmful, offensive, illegal, or infringing content
Interfering with, disrupting, or attempting to compromise the Service infrastructure
Attempting unauthorized access to any portion of the Service or other accounts
Using automated systems (bots, scrapers, crawlers) without written authorization
Reverse engineering, decompiling, or disassembling any Service component
Removing, altering, or obscuring proprietary notices
Using the Service to develop a competing product or service
Reselling, sublicensing, or redistributing access to the Service without authorization
Uploading malicious code, viruses, or harmful data
Sending unsolicited communications (spam) through the Service
Impersonating any person or entity

8. Intellectual Property Rights

8.1 TrainerStudio's Intellectual Property

The Service, including all software, interfaces, content, documentation, trademarks, and underlying technology, is owned by TrainerStudio or its licensors and protected by intellectual property laws. This Agreement grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the Subscription Term for your internal business purposes.

8.2 Customer Data Ownership

You retain all ownership rights to Customer Data. By using the Service, you grant TrainerStudio a worldwide, non-exclusive, royalty-free license to use, process, and store Customer Data solely to provide and improve the Service.

8.3 Feedback

Any suggestions, enhancement requests, or feedback provided regarding the Service may be used by TrainerStudio without obligation or compensation.

8.4 Aggregated Data

TrainerStudio may use anonymized and aggregated data derived from Customer usage for analytics, benchmarking, and service improvement, provided such data cannot identify any individual or Customer.

9. Customer Data and Data Processing

9.1 Data Controller and Processor Roles

For Customer Data: Customer is the Data Controller, and TrainerStudio acts as Data Processor. For account and billing data: TrainerStudio is the Data Controller.

9.2 Data Processing Agreement (DPA)

The Data Processing Agreement at trainerstudio.com/dpa is incorporated by reference and governs TrainerStudio's processing of Customer Data on behalf of Customer, including compliance with GDPR and other applicable data protection laws.

9.3 Data Security

TrainerStudio implements industry-standard security measures including encryption at rest and in transit, access controls, and regular security assessments.

9.4 Customer Responsibilities

Customer is responsible for:

Ensuring lawful collection and processing of End User data
Providing required notices and obtaining necessary consents from End Users
Responding to End User data subject requests
Maintaining appropriate agreements with End Users

10. Beta Features

TrainerStudio may offer certain features designated as "Beta," "Preview," or "Experimental." Such features:

Are provided "AS IS" without any warranty or SLA commitment
May be modified, suspended, or discontinued without notice
Should not be relied upon for production or critical use cases
May not be subject to the same security or compliance standards as generally available features

Participation in beta programs may require acceptance of additional terms.

11. Third-Party Services and Integrations

The Service may integrate with third-party services (payment processors, analytics, etc.). Use of third-party services is subject to their respective terms and privacy policies. TrainerStudio is not responsible for the availability, accuracy, or practices of third-party services.

12. Confidentiality

Each party agrees to protect the other's Confidential Information using reasonable care. "Confidential Information" includes non-public technical, business, or financial information disclosed by either party. Obligations do not apply to information that is publicly known, independently developed, or rightfully received from third parties.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. TRAINERSTUDIO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

TrainerStudio does not provide medical, nutritional, or fitness advice. The Service is a management tool, and Customers are solely responsible for the advice they provide to End Users.

14. Limitation of Liability

14.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAINERSTUDIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER TRAINERSTUDIO WAS ADVISED OF THEIR POSSIBILITY.

14.2 TRAINERSTUDIO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY CUSTOMER TO TRAINERSTUDIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

14.3 The limitations in this section do not apply to: (a) breaches of confidentiality obligations; (b) indemnification obligations; (c) gross negligence or willful misconduct; or (d) liability that cannot be excluded under applicable law.

14.4 Some jurisdictions do not allow certain liability exclusions, so some limitations may not apply to you.

15. Indemnification

15.1 Customer Indemnification

You agree to indemnify, defend, and hold harmless TrainerStudio and its officers, directors, employees, and agents from any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

Your use of the Service
Your violation of this Agreement
Your Customer Data or End User content
Your violation of any third-party rights
Your relationship with End Users

15.2 TrainerStudio Indemnification

TrainerStudio will defend Customer against third-party claims alleging that the Service infringes a valid patent, copyright, or trademark, and will pay damages finally awarded, provided Customer promptly notifies TrainerStudio and provides reasonable cooperation.

16. Term and Termination

16.1 Term

This Agreement begins when you create an account and continues until terminated.

16.2 Termination by Customer

You may cancel your subscription at any time through account settings or by contacting support@trainerstudio.io. Cancellation takes effect at the end of the current billing period.

16.3 Termination by TrainerStudio

TrainerStudio may suspend or terminate access:

Immediately for material breach, including violation of Acceptable Use Policy
After fifteen (15) days' written notice for payment default
Immediately if required by law or to prevent harm to other users
With thirty (30) days' notice for any reason (termination for convenience)

16.4 Effect of Termination

Upon termination:

Your right to access the Service ceases immediately
You remain liable for any outstanding fees
Sections that by their nature should survive termination will survive (Confidentiality, Limitation of Liability, Indemnification, etc.)

16.5 Data Export and Deletion

Upon request made within thirty (30) days of termination, TrainerStudio will provide an export of Customer Data in a standard format. After sixty (60) days post-termination, TrainerStudio may permanently delete Customer Data, except as required by law.

17. Modifications to Terms

TrainerStudio may modify these Terms by posting updated Terms on trainerstudio.com/terms. Material changes will be communicated via email or in-app notification at least thirty (30) days before taking effect.

Continued use of the Service after the effective date constitutes acceptance. If you disagree with modifications, you may terminate your account before the effective date without penalty.

18. Force Majeure

Neither party shall be liable for failure or delay in performance due to causes beyond reasonable control, including natural disasters, war, terrorism, pandemic, government actions, internet or telecommunications failures, or third-party service provider failures. This does not excuse payment obligations.

19. Governing Law and Dispute Resolution

19.1 Governing Law

This Agreement is governed by the laws of Spain, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19.2 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt good-faith negotiations for at least thirty (30) days.

19.3 Mediation

If informal resolution fails, the parties agree to submit disputes to mediation administered by a mutually agreed mediator before pursuing litigation.

19.4 Jurisdiction

Any disputes not resolved through mediation shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

19.5 Consumer Rights

Nothing in this section limits consumer rights that cannot be waived under applicable consumer protection law.

20. Notices

Notices to TrainerStudio must be sent to legal@trainerstudio.io or by mail to our registered address. Notices to Customer will be sent to the email address associated with the account. Notice is deemed received upon successful email delivery or three (3) business days after mailing.

21. General Provisions

21.1 Entire Agreement

This Agreement, including the Privacy Policy and any applicable DPA or Order Form, constitutes the entire agreement and supersedes all prior agreements regarding its subject matter.

21.2 Severability

If any provision is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force.

21.3 Waiver

Failure to enforce any right does not constitute a waiver. Any waiver must be in writing.

21.4 Assignment

You may not assign or transfer this Agreement without TrainerStudio's written consent. TrainerStudio may assign this Agreement in connection with a merger, acquisition, or sale of assets. Any prohibited assignment is void.

21.5 No Third-Party Beneficiaries

This Agreement does not create any third-party beneficiary rights except as explicitly provided.

21.6 Export Compliance

You agree to comply with all applicable export laws and regulations.

21.7 Language

This Agreement is drafted in English. If translated, the English version prevails in case of conflict.

22. Contact Information

For questions about these Terms:

Email: legal@trainerstudio.io
General inquiries: info@trainerstudio.io
Support: support@trainerstudio.io